Customer Service Evaluation & Implementation
Owning a dental practice invariably means that you run a business based on good customer service, not just exceptional clinical skills. Even if you have a patient-first philosophy, your customer service may be suffering. Each member of your staff is responsible for providing unparalleled customer service, but when this starts to fall short or patients are unhappy with the environment, it may be time for a customer service evaluation.
When your customer service is falling short or needs to be implemented (maybe for the first time), Dental Performance Institute partners with experienced, dental-specific and industry-skilled trusted advisors to assist and support you and your team through this challenge. From finding avenues to regenerate revenues and decrease expenses to restructuring your unique operational environment, Dental Performance Institute will work with you to optimize your dental practice. Through our customer service evaluation and implementation efforts, our objective is to assist you in achieving your goal of offering all your clients excellent customer service.
How We Help
Many things can upset an office environment and cause customer service issues. At Dental Performance Institute, we help with creating a new management team, determining employee skill sets, and designing an operational environment that decreases stress and increases productivity. Dental Performance Institute will work with you to implement and promote successful customer service standards in your dental practice.
Due to Dental Performance Institute’s knowledge base and relationships with our Trusted Advisors, Dental Performance Institute can help you with all of your customer service needs. Whether your practice needs a customer service overhaul or some minor adjustments, Dental Performance Institute’s coaches and trusted advisors can develop strategies to aid you with these concerns.
Dental Performance Institute’s customer service evaluation and implementation services include:
- Consulting, coaching, and integration after acquisitions or transitions
- Operations analysis, coaching, and systems implementation
- Strategic planning, organization, and implementation training
- Management and administrative team organizational structure creation
- Experience/skill evaluation, training, and team unification
To take your practice to the next level, call us today at (630) 549-3224 to schedule your consultation.