Consulting & Coaching

Customer Service Evaluation & Implementation

Owning a dental practice invariably means that you run a business based on good customer service, not just exceptional clinical skills. Even if you have a patient-first philosophy, your customer service may be suffering. Each member of your staff is responsible for providing unparalleled customer service, but when this starts to fall short or patients are unhappy with the environment, it may be time for a customer service evaluation.

When your customer service is falling short or needs to be implemented (maybe for the first time), Dental Performance Institute partners with experienced, dental-specific and industry-skilled trusted advisors to assist and support you and your team through this challenge. From finding avenues to regenerate revenues and decrease expenses to restructuring your unique operational environment, Dental Performance Institute will work with you to optimize your dental practice. Through our customer service evaluation and implementation efforts, our objective is to assist you in achieving your goal of offering all your clients excellent customer service.

How We Help

Many things can upset an office environment and cause customer service issues. At Dental Performance Institute, we help with creating a new management team, determining employee skill sets, and designing an operational environment that decreases stress and increases productivity. Dental Performance Institute will work with you to implement and promote successful customer service standards in your dental practice.

Due to Dental Performance Institute’s knowledge base and relationships with our Trusted Advisors, Dental Performance Institute can help you with all of your customer service needs. Whether your practice needs a customer service overhaul or some minor adjustments, Dental Performance Institute’s coaches and trusted advisors can develop strategies to aid you with these concerns.

Dental Performance Institute’s customer service evaluation and implementation services include:

  • Consulting, coaching, and integration after acquisitions or transitions
  • Operations analysis, coaching, and systems implementation
  • Strategic planning, organization, and implementation training
  • Management and administrative team organizational structure creation
  • Experience/skill evaluation, training, and team unification

To take your practice to the next level, call us today at (630) 549-3224 to schedule your consultation.

Our Values & Beliefs

Customized Solutions

Dental Performance Institute does not believe in a one-size-fits-all solution for our clients. Each of our Implementation Action Plans are developed to suit our individual clients’ vision, goals and practice requirements.

Measured Success

For Dental Performance Institute, success is not only measured by metrics but by watching their clients and their teams experience practice success, regenerated income, and personal achievement, which allows them to live their best lives.

Our Approach


With our customer service evaluation coaching, Dental Performance Institute will perform our Operational Equity® Analysis to ensure you and your staff are taking the right steps to promote continued growth and success. if the time has come to rejuvenate your office’s customer service skills, Dental Performance Institute is here to assist you in navigating these adjustments.

The coaches and trusted advisors of Dental Performance Institute understand the customer service challenges associated with different dental practice environments. Dental Performance Institute will help you find the right path to achieve your goals while working with you to create the right environment for your dental practice. At Dental Performance Institute, our focus is to help you grow your dental practice and achieve your business goals.

We welcome the opportunity to work with you to optimize your office’s customer service skills! Call us at (630) 549-3224 or fill out our contact form and schedule a time using our Calendly link to request a complimentary consultation. We will respond to you within 24-hours of receiving your information.

Don’t Wait Any Longer. Start Forging Your Own Path Today!